About Us

The Pensions Section

The Section currently employs 35 staff and is based at Staffordshire Place, Stafford having moved from Eastgate Street, Stafford in October 2011.

The Section is divided into an "Administration Team" and "Technical Team".

The Administration Team deal with:

• The calculation of benefits upon leaving, retirement and death
• Staffordshire County Council redundancy and compensation payments
• Maintaining the accuracy of scheme member's records

The Technical Team deal with:

• IT systems control and development
• Receipt of contributions 
• Transfers to other pension schemes and other local authorities
• Data for the three-yearly valuation of the Pension Fund
• Post receipt, scanning and dispatch

In addition to the above, Pensions Section provide the following services:

• Scheme communication and publications
• Teachers' Pension Scheme retirement estimates
• Teachers' redundancy payments
• Focused presentations and pensions surgeries
• Guidance and training to employers and employing departments

 

Recent achievements

Customer Service Excellence Award - 31/08/2011

The Staffordshire Pensions Section is delighted to have been reaccredited with the Government's "Customer Service Excellence" (CSE) award in August this year. The award was first given to the Section in August 2010.

This award replaces the "Chartermark" award previously held by the section since 2008.  The new award focuses on delivery, communication material, timeliness, professionalism, customer experience and satisfaction.

More information on the CSE award process can be found here

Local Government Chronicle Awards

The Pensions Section was short listed in 2007 and 2008 for a Local Government Chronicle Award in the "Quality of Service" category.

See our Service Standards here 

 

Your views / Feedback

We welcome any comments you have on our service or website.  If you would like to let us know your feedback please send us an e-mail to the address below:

pensions.enquiries@staffordshire.gov.uk?subject=FEEDBACK

 

 

 

Last Modified: 28/10/2011 09:59:53
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