Service Standards

As part of continuing efforts to improve the service for our customers, we now publish standards of service that we aim to achieve. Some of these are nationally agreed targets, while the rest are those that we feel are reasonable expectations from our members.

(Please Note: The following documents are provided in PDF format. Acrobat Reader software is required in order to read them.)

Targets

Details of our targets are detailed below.

 Full list of Service Standards (75KB)

View the nationally agreed standards.

Results

Set out below are the results of the standards for the financial years from 1 April 2006 to 31 March 2009. While of course we try to meet the standard in all cases we have set a minimum target of 90% of cases achieving the standard. Where this is not being achieved effort is being made to improve our service.

 Service Standard Results 2009/2010 (7KB) New July 2010

 Service Standard Results 2008/2009 (7KB) July 2009

 Service Standard Results 2007/2008 (7KB) May 2008

 Service Standard Results 2006/2007 (7KB) May 2007

Customer Feedback

We always welcome feedback from our customers and some of the common themes are detailed below along with the results of the latest Customer Satisfaction Survey.

 Complaints, compliments and comments 2010 (31KB) New July 2010

The following surveys were completed by a random selection of Scheme Members

 Customer Satisfaction Results 2010 Scheme Members (24KB) New July 2010

 Customer Satisfaction Results 2009 Scheme Members (24KB) July 2009

 Customer Satisfaction Results 2008 Scheme Members (32KB) July 2009

 Customer Satisfaction Results 2007 Scheme Members (13KB) May 2008

The surveys detailed below were completed by employees from County Council Departments who request information from Pension Services from time to time

 Customer Satisfaction Results 2005-2009 SCC Departments (7KB) New July 2010

 

Last Modified: 01/07/2010 10:23:21
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