Service Standards

Our customer care service standards

We are dedicated to looking after the pension rights of our scheme members and we have set out standards for the services we provide in the following document:

PDF Document Service Standards document (76KB)

We aim to provide the best possible service and when you contact us our staff will:

  • deal with you promptly, efficiently and fairly and in an easy to understand way
  • let you know on request what our service standards are
  • get back to you as quickly as possible with information if we can't answer your query on the spot
  • treat you with respect
  • treat you as an individual