Service Standards

As part of continuing efforts to improve the service for our customers, we now publish standards of service that we aim to achieve. Some of these are nationally agreed targets, while the rest are those that we feel are reasonable expectations from our members.

(Please Note: The following documents are provided in PDF format. Acrobat Reader software is required in order to read them.)


Details of our targets are detailed below.

PDF Document Full list of service standards (744KB) July 2017

View the nationally agreed standards


Set out below is a graph of the last 3 years' results of Staffordshire Pension Fund's Service Standards.  This graph covers the period 1 April 2013 to 31 March 2016.

PDF Document 3 Year Service Standard Graph (190KB) July 2016

Set out below are the individual annual results of the standards for the financial years from 1 April 2013 to 31 March 2016. While of course we try to meet the standard in all cases we have set a minimum target of 90% of cases achieving the standard. Where this is not being achieved effort is being made to improve our service.

PDF Document  Service Standard Results 2015/2016 (188KB) July 2016

PDF Document  Service Standard Results 2014/2015 (16KB) June 2015

PDF Document  Service Standard Results 2013/2014 (193KB) July 2014

Customer Feedback  

Staffordshire Pension Fund currently survey a random selection of members on retirement. The following document shows the level of satisfaction based on the number of responses recieved as at 30 June 2016:

PDF Document Customer Satisfaction Results (177KB) July 2016