Terms and Conditions

Copyright 

In recognition of open access to websites, where Staffordshire County Council is the owner of the intellectual property rights, permission is given for non profit use only of material in its website. Staffordshire County Council asserts its right to be identified as the author of such material, and a statement to this effect must be clearly displayed when reproducing all or any of this material.

Disclaimer

Due to the nature of the material the Staffordshire County Council does not guarantee the accuracy of the content of its website.

Where other material is accessed by links to other web sites, the Staffordshire County Council does not endorse the accuracy or quality of the material contained on those websites.

Listing or reference should not be taken as endorsement of any kind by the County Council.

E-Mail

E-mails and attachments sent to elected members and staff may be monitored and read and the right is reserved to reject, return or delete any which are considered to be inappropriate or unsuitable.

Privacy Policy

Why we collect data

We collect data in order to make improvements to Staffordshire County Council services. We also gather information about the use of this site (for internal use only).

What data we collect

We collect the personal data that you may volunteer while using our services.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

We do not collect or use personal data for any purpose other that that indicated in the table below.

How we manage data

  • Information practice statement
    • We do not share data collected with any other organisation's or use data for direct marketing without the consent of the data subject.
  • Data Security Policy
    • Staffordshire County Council has an Information Security Policy
  • Retention Policy
    • We will only retain data for as long as the purpose for which it was collected is relevant.

Web site Queries

If you have any comments or queries about this web site you can:

Email: webmaster@staffordshire.gov.uk

Data Protection

For Data Protection enquiries or if you have a complaint about privacy or misuse of data, please contact:

Lian Stibbs
Access Manager

Information Governance Unit
Staffordshire County Council
Staffordshire Place 2
Tipping Street
Stafford
ST16 2DH

Tel: 01785 27 8387

Email: foi@staffordshire.gov.uk

You also have the right to contact:

The Information Commissioner
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 030 123 1113 or 01625 545745
Fax: 01625 524510

Email: There are different email addresses you can use, depending on your query. For a full list of addresses please visit the Information Commissioner's website.

Website: Information Comissioner's Office 

Complaints 

We welcome your compliments, complaints and suggestions as part of our commitment to provide a service which meets your needs. We do not consider people who complain to be 'troublemakers'.

We need to know when we have done things well, when things are not right or when you have a suggestion, so we can continue to improve the services we provide. We will handle all complaints fairly, politely and within agreed timescales. We will also pass on all compliments to relevant staff.

Sometimes, things can go wrong. We are sorry when this happens. We want to make sure we investigate every complaint and that we take action to improve our service.

View more information on the County Council's Complaints Policy