How to activate your account
- You can watch our registration tutorial video below for further assistance on how to register for My Pension Portal. This 3 minute video provides a step-by-step guide to help you create your account:
Register for My Pension Portal as a New User
- You can also print out the pictorial guide if you prefer.
Registration
- Go to the My Pension Portal home page on our website.
- Select the first option - Access my pension portal.
- Click on the "Create an account" button.
- Tick the check box to accept the privacy notice and select the "Let's begin" button to continue.
- Complete the form to confirm your details (Surname, Date of birth and National Insurance number). Click on the 'Submit' button to proceed.
Note: how you activate your account will depend on whether or not we already hold an email address for you.
If we hold an email address for you
- If we hold an email address for you on our records, a registration link to finish the sign-up process will be sent to that email address.
- You will be asked to confirm that the email we hold is correct. If so, click 'Send registration link' to continue.
Note: if the email is incorrect or you no longer have access to it, you can request an activation code be sent to your home address.
- An email with the registration link will be sent to the email address we hold. Please note that the link is single use.
- After clicking the registration link, you will be prompted to create a new password. This must include:
- 1 number
- 1 uppercase letter
- 1 lowercase letter
- 1 special character (e.g. + = $ % ^ & !)
- Once you have confirmed your new password, select "Submit" to continue.
- You will then be automatically logged in.
If we do not hold an email address for you
- If we do not hold an email address for you, an activation code will be posted to your home address. Click "Send Code" to request it.
Note: check that the last three characters of the postcode displayed are correct. If not, please contact us to update your address before continuing.
- Once you have received the code, follow the steps below to activate your account.
I have received an activation code
- Go to the My Pension Portal home page.
- Select the first option - Access my pension portal.
- Click on the "Create an account" button.
- Select the "I have an activation code" button after accepting the privacy notice.
- Complete the registration form with your details and activation code, then click 'Submit'.
Please note: the activation code is case-sensitive. Enter it exactly as shown in your letter.
- Provide an email address to associate with your account, then select ‘Confirm email’.
- You will then be prompted to create a new password. This must include:
- 1 number
- 1 uppercase letter
- 1 lowercase letter
- 1 special character (e.g. + = $ % ^ & !)
- After confirming your password, select "Submit".
- A One Time Code will be sent to your email.
- Enter the 6-digit code and click 'Continue'.
- You will then be automatically logged in.
Logging in
- Go to the My Pension Portal home page.
- Select the first option - Access my pension portal.
- Enter your email address and password, then select "Submit".
- A One Time Code will be sent to your email.
- Enter the 6-digit code and click "Submit".
Note: you can tick the box to skip the code requirement for 7 days.
- You will now be logged in.
Forgotten Password / Password Reset
- Go to the My Pension Portal home page.
- Select the first option - Access my pension portal.
- Select the "Forgotten your password?" link.
- Enter your registered email and click ‘Send’.
- Follow the instructions sent to your email.
- Your reset code is valid for 24 hours.
- Enter the 6-digit code and click "Continue".
- Create a new password and select "Submit".
Note: your password must include:
- 1 number
- 1 uppercase letter
- 1 lowercase letter
- 1 special character (e.g. + = $ % ^ & !)
- You will then be logged in.
Printable pictorial guide
If you wish to print out a pictorial version of this guide, please use the link below: