What does the service provide?
The options available to you will depend on whether you are an active, deferred or retired member. They include:
Your details
This shows personal details including your home address, which you can amend if necessary. Avoid the use of commas and quotation marks (e.g. enter Bramble Cottage not "Bramble Cottage").
Employment details
This shows your membership including employment, scheme information and details about any temporary absences or part-time arrangements. In addition, you can view details about your contributions and pay.
Pension benefits
This shows details about additional voluntary contributions (AVCs) and added years, transfer details and additional service you are purchasing. Also you can calculate the value of your pension under different circumstances. You are also able to view annual benefit statement (ABS) information and career average pay.
If you are within a year of retirement and wish to ensure your calculations are accurate you may request a written estimate via e-mail:
Email: pensions.benefitstatements@staffordshire.gov.uk
If your intended leaving date is before age 55 use deferred benefits, otherwise voluntary retirement (remember you must be at least 55 to claim your pension benefits).
Documents
This shows your annual benefit statement document.
Settings / configuration
These options allow you to amend your password or security questions.
Contact us
Allows you to ask us a question about various topics or part-time arrangements. In addition you can view details about your contributions and pay.
How do I access multiple records?
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In this latest version, if you have multiple records you should see a green box in the top right-hand corner of the dashboard. Use this to select which record you wish to view.
Why is the pay figure lower than my current salary?
We are notified of your average pay around May-June each year based on pay up to the end of the previous March. The date up to which your pay is held is shown on the financial details screen.
If you wish to use your current salary you may do so when using the benefit projector. However it should be noted that benefits are based on a twelve-month average. Therefore, if you have fixed your retirement date and it is within the next 3 months, please request an estimate in writing to:
Pension Services SectionStaffordshire Place 2Tipping StreetStaffordST16 2DH
You are holding incorrect information about me. How can I get this changed?
You can amend contact details yourself by selecting 'contact details' on the 'your details' screen.
You should not use quotation marks or commas in your address as this can cause problems when we run certain programs such as annual benefit statements.
For any other amendments please contact us.
I have recently notified you of a change in circumstances, but this is not reflected online. Why is this?
While some changes such as marital status can usually be done quite quickly, other amendments (such as an hour change) may need further investigation from external sources.
You should allow a couple of weeks before querying why the change has not been implemented.
How can I contact you for further information?
You can request further information and send queries. Please contact us.