Instructions for my pension portal users

How to activate your account

  • You can watch our registration tutorial video below for further assistance on how to register for My Pension Portal. This 3 minute video provides a step-by-step guide to help you create your account:

Register for My Pension Portal as a New User

Registration  Back to top

  • Select the first option - Access my pension portal.
  • Click on the "Create an account" button.
  • Tick the check box to accept the privacy notice and select the "Let's begin" button to continue.
  • Complete the form to confirm your details (Surname, Date of birth and National Insurance number) so we can finish setting up your account. Click on the 'Submit' button to proceed.

Note: how you activate your account will depend on whether or not we already hold an email address for you.

If we hold an email address for you  Back to top

  • If we hold an email address for you on our records, a registration link to finish the sign-up process will be sent to that email address.
  • Click the link in the email to continue with your registration. Please note that the link is single use. Once you have clicked it, you will have to finish the sign-up process.
  • You will then be prompted to create new password for your account. This must be at least 8 characters and include:
    • 1 number
    • 1 uppercase letter
    • 1 lowercase letter
    • 1 special character (e.g. + = $ % ^ & !)
  • Once you have confirmed your new password, select the "Submit" button to continue.
  • Once you have registered, you will be automatically logged in to your account.

If we do not hold an email address for you  Back to top

  • If we do not hold an email address for you, an activation code will be posted to your home address in order for us to verify your identity. Click the "Send Code" button to request activation key.

Note: please check that the first line of address displayed is correct. If not please Contact us first to change your address before completing the registration process.

  • Once you have received the code in the post, follow the steps below to activate your account.

I have received an activation code  Back to top

  • Select the first option - Access my pension portal.
  • Click on the "Create an account" button.
  • Tick the check box to accept the privacy notice and select the "I have an activation code" button to continue.
  • Complete the registration form to confirm your details (Surname, Date of birth, National Insurance number and Activation code) so we can finish setting up your account. Click on the 'Submit' button to proceed.

Please note: the activation code is case-sensitive. Please enter it as shown in your notification letter.

  • To complete the set up, you will need to provide an email address to associate with your account. We recommend using a personal email so that you won’t lose access to your account should you change job/leave employment. Click on the ‘Confirm email’ button to continue.
  • You will then be prompted to create new password for your account. This must be at least 8 characters and include:
    • 1 number
    • 1 uppercase letter
    • 1 lowercase letter
    • 1 special character (e.g. + = $ % ^ & !)
  • Once you have confirmed your new password, select the "Submit" button to continue.
  • A ‘One Time Code’ will be sent to your registered email address.
  • Please enter the 6-digit passcode sent to your email and click the 'Continue' button to proceed.
  • Once you have registered, you will be automatically logged in to your account.

Logging in  Back to top

  • Select the first option - Access my pension portal.
  • On the Login screen, enter your email address and password. Select the "Submit" button to continue.
  • A ‘One Time Code’ will be sent to your registered email address.
  • Please enter the 6-digit passcode sent to your email and click the "Submit" button to continue.

Note: you can tick the check box not to be asked for a code when logging in during the next 7 days.

  • You will now be logged in to your personal account.

Forgotten Password/Password reset  Back to top

  • Select the first option - Access my pension portal.
  • On the Login screen, select the "Forgotten your password?" link at bottom of screen to continue.

  • Enter the email address which you registered with and click the ‘Send’ button.

  • Instructions on how to reset your password will be sent to your email address.
  • Check email for the password reset code. This is valid for 24 hours.
  • Once you have received your 6-digit password reset code, click the "Continue" button.
  • You will then be prompted to create new password for your account and enter the 6-digit reset code. Select the "Submit" button to continue.

Note: the password must be at least 8 characters and include:

    • 1 number
    • 1 uppercase letter
    • 1 lowercase letter
    • 1 special character (e.g. + = $ % ^ & !)
  • You will now be logged in to your personal account.

Printable pictorial guide  Back to top

If you wish to print out a pictorial version of this guide, please use the link below: