Contact us

If you need information about the Local Government Pension Scheme you can contact our pension services section:


By telephone


By email

General enquiries

If your pension is in payment

My Pension portal enquiries

Including password reset and/or reminders.


In writing

Postal address:

Pension Services Section
1 Staffordshire Place
Tipping Street
ST16 2DH


In person

You are welcome to visit us at the Staffordshire County Council reception centre in Stafford.

However, at present more of our staff are working from home and therefore there is limited opportunity to see someone in person.

Please try if possible to email or phone, but if a face to face visit is required you must arrange this by prior appointment as we will need to reserve an interview room to see you. Please call us in advance to arrange a suitable time and date for your visit.


Change of address

Please use our change of address form


Pensioner representative

If you would like to contact Phil Jones, the co-opted representative for scheme pensioners on the pensions committee you can email:


Your views and feedback

We welcome any comments you have on our service or web site.