Contact us

If you need information about the Local Government Pension Scheme you can contact our pension services section:

The Staff of pension services section are now working predominately from home

All face-to-face member services must be arranged in advance by calling the Team to make an appointment, we are unable to guarantee that someone will be available to speak to you about a query if you just drop in.



If you have a query, it can be made in one of the following ways:

By telephone

Please note, our business hours are 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays.


By email

General enquiries

If your pension is in payment

Please use the Pension Portal, whenever possible to run calculations, view benefit statements and check on your records.

If you are experiencing any difficulties using this facility please email pension services colleagues who will be able to assist you

My Pension portal enquiries

Including password reset and/or reminders.


In writing

Postal address:

Pension Services Section
1 Staffordshire Place
Tipping Street
ST16 2DH


Change of address

Please use our change of address form


Pensioner representative

If you would like to contact Phil Jones, the co-opted representative for scheme pensioners on the pensions committee you can email:


Your views and feedback

We welcome any comments you have on our service or web site.