Contact us

If you need information about the Local Government Pension Scheme you can contact our Pensions Services section.

The Pensions Services team are now mainly working from home, but we have access to phone and email.

All face-to-face member services must be arranged in advance by calling the Team to make an appointment, we are unable to guarantee that someone will be available to speak to you about a query if you just drop in.

Queries

We do have separate Frequently Asked Questions for Active Members, Deferred Members as well as specialist areas for Members thinking of retiring and those already in receipt of their pensions. 

If you have a query that has not been answered anywhere else on the website, please get in touch. You can contact us in one of the following ways:

By email

General enquiries

Please quote your National Insurance number in any correspondence.

If your pension is in payment

Please quote your Pay Reference number in any correspondence.

My Pension portal enquiries

Please use the Pension Portal, whenever possible to run calculations, view benefit statements and check on your records.

If you are experiencing any difficulties using this facility please email pension services colleagues who will be able to assist you.

If you have forgotten either your username or password, please use the following links to request a username reminder and/or password reset. It should be noted that you can only login to My Pension portal by using the Username that was set up by you as part of the initial registration and not your email address.

Report a Death

You can report the death of a member to Staffordshire Pension Fund using our online death notification form.

Change of address

If you change address, please let us know by using our change of address form. 

In writing

Postal address:

Pension Services Section
1 Staffordshire Place
Tipping Street
Stafford
ST16 2DH

By telephone

Please note, our business hours are 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays.

Please ensure you have the following details to hand to enable us to complete some simple verification checks.:

  • Full name
  • Date of birth
  • National Insurance number
  • Address

Employer enquiries

For Scheme Employers, please use the email address below for any queries:

Pensioner representative

If you would like to contact Elizabeth Staples, the co-opted representative for Scheme pensioners on the Pensions Committee you can email:

Your views and feedback

We welcome any comments you have on our service or web site.