What do you think of our service?

Please help us by spending just a couple of minutes to answer these questions.

Your replies will be very useful to us and will help us make our services better.

Importance

Using the scale, please tell us how important (high numbers) or unimportant (low numbers) the following services are to you.

Satisfaction

Using the scale, please tell us how satisfied (high numbers) or dissatisfied (low numbers) you are with the services we provide.

Please note: don’t put any personal information in any comment boxes below. If your question is about your pension please email us at pensions.enquiries@staffordshire.gov.uk

  • Giving you the right help when you phone us
  • Importance
  • Satisfaction
  • Responding quickly to your queries
  • Importance
  • Satisfaction
  • Using e-mail to communicate with you
  • Importance
  • Satisfaction
  • Having easy to use forms
  • Importance
  • Satisfaction
  • Giving you information about your pension in plain English
  • Importance
  • Satisfaction
  • Keeping you up to date on pension issues
  • Importance
  • Satisfaction
  • Having a useful website
  • Importance
  • Satisfaction
  • Having a town-centre office so you can call in and speak to us in person
  • Importance
  • Satisfaction
  • About you
  • Please confirm if you are
  • Would you like to make any comments, about the service you got from us?
  • Please note: don’t put any personal information in any comment boxes above. If your question is about your pension please email us at pensions.enquiries@staffordshire.gov.uk