Reasons why your statement may be delayed
There are a number of reasons why your annual statement might be delayed. Some of these are explained as follows:
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If you've only joined the scheme since 1 April, you will not receive your first annual pension statement until next year. This is because the statement reflects membership of the scheme until the previous 31 March.
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- Your employer should send details about your pay and pension contributions for the previous year up to 31 March, usually by mid-April. If your employer fails to submit information on time, it may result in your statement being delayed.
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- We may have an outstanding query with your employer about the information they've provided to us. We'll send you or publish your statement when we've received their answer.
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We may be in the process of joining together 2 or more of your pension records. We'll send you a statement when this has been completed.
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If you have either of these in place we'll be working on your record and we'll issue your statement as soon as we can.
Common issues
There are certain circumstances which may affect the accuracy of your statement. If you believe that your statement is incorrect, it may be that your issue is covered on the common issues page.