Complaints and disputes

What to do if things go wrong

We make every effort to get things right so you do not have any complaints. If you do have a complaint please contact us so we can put things right as quickly as possible.

If we cannot resolve your complaint informally, we have a formal disputes procedure you can follow. Please see our members' guide on how to raise a complaint or dispute for more information. The guide includes an application form.

The Pensions Advisory Service (TPAS)

At any time, if you are having difficulties in sorting out your complaint, you may wish to contact the Pensions Advisory Service. They can provide free advice and information to explain your rights and responsibilities.

Pensions Ombudsman

If you are not happy with the response to your complaint and TPAS have not been able to help you, you can get in touch with the Pensions Ombudsman who can investigate your case.