Annual benefit statements

Every year we issue your annual pension benefit statement on the My Pension Portal area of our website.

All annual benefit statements are only be provided online, unless you make a written request to continue to receive them in a paper format.

Previously all active and deferred members currently not registered to use our My Pension Portal, were contacted by letter. This letter provided members with an activation key and instructions on how to gain access to the portal. A full set of notes are available.

You can request an activation key at any point on our website.

If you have any issues registering or using the online system, please email

Your statement shows the value of your pension that you have built up to 31 March that year, as well as a projection forward to normal pension age for members currently contributing. The statement is normally available by the end of August.

Warning - Pension scams

Our pledge to combat pension scams

Pensions Regulator Pledge

We will raise awareness of the risks, educate ourselves and protect our members.

Please see our information page on pensions scams


Checking your pension account

Your employer will, at the end of each scheme year (which runs from 1 April to 31 March), pass details of your pensionable pay for your employment to the pension fund. That information will be used to update your pension account and to produce your statement.

If you have any issues with your pay details on the statement please contact your employer.


Active annual benefit statements 2023

We will issue or publish annual benefit statements for active members by the end of August 2023 in line with the requirements of the regulations.

We have a set of frequently asked questions (FAQs) to help you.

Please ensure you read any notes and FAQs, before contacting the pension team. Answers to the majority of queries can be found within this information and the phones may potentially be very busy.


Deferred annual benefit statements 2023

Deferred annual benefit statements are now available online. If you hold a deferred benefit that was awarded before 31 March 2023, after making a request for a paper copy, and have not received your annual benefit statement, it can be viewed online in the My Pension Portal area of our website.

If you left the scheme after 1 April 2023, you will not receive your first statement until 2024.

Please remember: from 2020, as part of our move to more digital communication, we stopped posting out paper statements. They are only available to view online unless you make a request in writing to continue to receive paper communications.