Annual benefit statements
Every year we issue your annual pension benefit statement on the My Pension Portal area of our website.
From 2020 all annual benefit statements will only be provided online, unless you make a written request to continue to receive them in a paper format.
During 2020 all active and deferred members currently not registered to use our My Pension Portal, were contacted by letter. This letter provided members with an activation key and instructions on how to gain access to the portal. A full set of notes are available.
You can request an activation key at any point on our website.
If you have any issues registering or using the online system, please email email@example.com
Your statement shows the value of your pension that you have built up to 31 March that year, as well as a projection forward to normal pension age for members currently contributing. The statement is normally available by the end of August.
Checking your pension account
Your employer will, at the end of each scheme year (which runs from 1 April to 31 March), pass details of your pensionable pay for your employment to the pension fund. That information will be used to update your pension account and to produce your statement.
If you have any issues with your pay details on the statement please contact your employer.
Active annual benefit statements 2021
We will issue or publish annual benefit statements for active members by the end of August 2021 in line with the requirements of the regulations.
We have a set of frequently asked questions (FAQs) to help you.
Please ensure you read any notes and FAQs, before contacting the pension team. Answers to the majority of queries can be found within this information and the phones may potentially be very busy.
Deferred annual benefit statements 2021
Deferred annual benefit statements will be issued or published by the end of August 2021 in line with requirements of the regulations. If you hold a deferred benefit that was awarded before 31 March 2021, after making a request for a paper copy, and have not received your annual benefit statement, it can be viewed online in the My Pension Portal area of our website.
If you left the scheme after 1 April 2021, you will not receive your first statement until 2022.
Please remember: from 2020, as part of our move to more digital communication, we stopped posting out paper statements. They are only available to view online unless you make a request in writing to continue to receive paper communications.