Annual benefit statements

Every year we issue your annual pension benefit statement.

From 2020 all annual benefit statements will only be provided online, unless you make a written request to continue to receive them in a paper format.

During 2020 all members currently not registered to use our My Pension Portal, will have been contacted by letter. This letter would have provided members with an activation key and instructions on how to gain access to the Portal. A full set of notes are available.

If you have any issues registering or using the online system, please email

Your statement shows the value of your pension that you have built up to 31 March that year, as well as a projection forward to normal pension age for members currently contributing. The statement is normally available by the end of August.

Checking your pension account

Your employer will, at the end of each scheme year (which runs from 1 April to 31 March), pass details of your pensionable pay for your employment to the pension fund. That information will be used to update your pension account and to produce your statement.

If you have any issues with your pay details on the statement please contact your employer.

Active annual benefit statements 2020

We will issue annual benefit statements for active members at the end of August 2020.

We have a set of frequently asked questions (FAQs) to help you.

Please ensure you read any notes and FAQs, before contacting the pension team. Answers to the majority of queries can be found within this information and the phones may potentially be very busy.

Deferred annual benefit statements 2020

Deferred annual benefit statements were issued in July 2020. If you hold a deferred benefit that was awarded before 31 March 2020 and have not received your annual benefit statement, it can be viewed online in the My Pension Portal area of our website.

If you left the scheme after 1 April 2020, you will not receive your first statement until 2021.

Please remember: from 2020, as part of our move to more digital communication it is our intention to stop posting out paper statements. They will only be available to view online unless you make a request in writing to continue to receive paper communications.