Known issues



The Pensions Section has recently taken delivery of an updated version of the Member Self Service calculator.  The new or changed password requirements for the system have now changed to the minimum requirements below:

Minimum 8 characters and must include at least:

  • 1 Numeric character eg 4
  • 1 Uppercase character eg A
  • 1 Lowercase character eg b
  • 1 Special character eg ~ # ! % ^ & * etc.

Unfortunately the password set up page on the calculator does not state this requirement and we are currently working with our software supplier to update this. Please accept our apologies for any inconvenience caused. 


Activation key

When requesting an activation you will see the following:

"Activation key successfully generated. If your current contact details include an e-mail address, a link to complete your registration will be e-mailed to this address, otherwise your activation key will be sent to your current postal address within 3-5 working days."

This message means that you will only receive your activation key by e-mail if your e-mail address has been previously registered with us. We do not hold member e-mail addresses for the majority of scheme members and as a result your activation key is likely to be sent by post.

Missing CARE Pay from 01/04/2017

If any calculation is run prior to 31/03/2019 for an active member, the CARE benefits accrued from 01/04/2017 are not being included. We are currently waiting for a fix in the next release of software to resolve this issue, which is due in early 2018.

Pension sharing order

If a pension sharing order debit has been applied to your record this adjustment will not be reflected in your benefits shown in "My Pension" and consequently they may be overstated.

We apologise for any inconvenience caused.