Accessibility

This website is run by Staffordshire County Council, on behalf of the Staffordshire Pension Fund. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
     
  • navigate most of the website using just a keyboard
     
  • navigate most of the website using speech recognition software
     
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
     
  • most older PDF documents are not fully accessible to screen reader software
     
  • some of our online forms are difficult to navigate using just a keyboard
     
  • you cannot skip to the main content when using a screen reader
     
  • you cannot change the font colour, size and contrast levels 

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: digital@staffordshire.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content and non compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

We are aware that some internal applications and externally hosted systems do not comply with accessibility and usability standards. Some are old software that we cannot easily change. We’ve assessed the cost of fixing all the issues listed below and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

  • Online forms

Some parts of this site link to or use content provided by other websites and these are not always as accessible as our site. Examples of these are: 

  • webcasts from Public-i
     
  • maps from Google
     
  • Council meeting videos
     
  • Committee minutes and agendas search and display system

Navigation and accessing information

It’s not possible for users to change text size and colour without some of the content overlapping. This fails WCAG 2.1 success criterion 1.4.4 (resize text).

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a 'label' tag.

Our forms are built and hosted through third party software and 'skinned' to look like our website. This fails WCAG 2.1 success criterion 1.3.1.

We've assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a  disproportionate burden within the meaning of the accessibility regulations. We will make further assessments as and when relevant contracts are up for renewal. 

What we’re doing to improve accessibility

We are working with service areas to assure that all newly comissioned third party software complies with the latest accessibility regulations. We are currently auditing our website. We will also explain what we are doing to fix the issues and give information on alternative ways you can get the content.

We are working to reduce the amount of documents that currently do not meet the accessibility regulations and have governance in place that no further documents are added that don't meet accessibility standards. We plan to provide an accessible HTML version of any new information as the primary source rather than using a PDF.

We are working to remove unnecessary images, and where they are necessary, that they have appropriate alt tags and descriptions. 

If you would like more detailed information on our assessments please contact us.

Feedback

If you would like to draw our attention to an inaccessible area of the
site please contact us.

Be as specific and detailed as you can. Please also tell us if you had a
good experience on our website.