Current home working arrangements

Information for scheme members

Service impact

We would like to reassure you that we are continuing to operate as normal a service as possible, which includes payment of all pensions to our UK and overseas pensioners. As the situation escalates, rest assured that the Team at Staffordshire Pension Fund will do everything possible to reduce the service impact for our Members. We are taking all appropriate measures, which include a significant increase in home working for our Employees, to ensure their safety and that of their families.

During this extraordinary situation, with many of our staff working remotely, there may be issues with technology and capacity. This means that our ability to answer telephone enquiries may be severely impacted and call wait times to the Pensions Team might increase. Unfortunately, all face-to-face member services will need to cease for the foreseeable future.

As a result of the need to work from home, the Pensions Team also has limited access to post and printing facilities. In view of this, if you need an update on when you can expect to hear from us, please contact us by email, providing relevant personal identification information and a brief summary of your enquiry. We will then respond to you as soon as we can.

All email enquiries should be sent to:

If you do contact us by e-mail, it is possible we may need to communicate with you again over the coming months; because of this we will ask for your consent to hold your email address on your pension record. You can however withdraw your consent for this at any time.

What you can do to help us?

  • Use our website where possible.
  • If you need to contact us please email:
  • Please only call us if your query is urgent.
  • Use our online My Pension Portal to check your pension record, estimate your retirement benefits and to update your personal details.

We are closely following the advice of Public Health England and the World Health Organisation and introducing a variety of measures to ensure the health and wellbeing of our Members and Employees.

We will update our website as the situation develops.

Scheme benefits - your contributions and your pension

There has been a lot of disturbing news lately about the fall in stock markets and the potential impact on “defined contribution” pension arrangements.

The Local Government Pension Scheme (LGPS) is a “defined benefit” pension scheme, which means that member benefits are not linked to stock market performance and what you might receive in the future is set out in law.

Although short term investment values go up and down the LGPS and within that the Staffordshire Pension Fund is a long-term investor. We have measures in place to ensure the Fund’s assets are well looked after, should there be a need to address any longer-term impacts.

Therefore, LGPS Members can be assured that both their contributions and their pension, whether in payment or built up to date, will be unaffected.

The Local Government Association have produced some detailed Questions and Answers for LGPS members which you may find useful and can be found on our website