Internal Dispute Resolution Procedure

This is the formal two stage dispute process that has been put into place for the Local Government Pension Scheme (LGPS).

Complaints usually fall into three categories:

  • Where an employer has made a decision about a member’s rights or the award of benefits;
  • How the employer has exercised a discretion under the regulations;
  • The member claims maladministration has taken place.

As a general rule:

Stage 1 of an Internal Dispute Resolution Procedure (IDRP) is undertaken by the body responsible under the regulations for making the decision or exercising the discretion, or the body that was responsible for the maladministration.

Stage 2 of an IDRP is undertaken by the Administering Authority (in this case Staffordshire County Council).

When Stage 1 and Stage 2 of the IDRP process have been completed, a complainant can submit their case to the Pensions Ombudsman.

IDRP is open to prospective members, current members, and former members of the LGPS and, in the event of a deceased member, their dependants (applicant). 

Staffordshire Pension Fund has contacted all the employers within the Fund, explaining that we are going to introduce a new procedure for dealing with first instance (Stage 1) IDRP cases.

All Stage 1 cases now need to be returned by the member directly to the Administering Authority ‘Staffordshire Pension Fund’ who will act as a mailbox between the member and employer if required. This is to allow the Fund to record and monitor the number of IDRP cases that we have.

Can we remind all our employers that every employer should notify the Fund of the name of their appointed person (adjudicator) to deal with these Stage 1 cases.

Failure to appoint an adjudicator constitutes a breach in the Local Government Pension Scheme Regulations 2013.

Staffordshire Pension Fund is always happy to provide support and advice to you and to provide information to the scheme member to help to resolve disputes before they reach the formal IDRP process.

Please find set out below a guide for employers regarding the IDRP process, the requirements and timescales.


PDF Document Hymans guidance on Internal Dispute Resolution Procedure (554KB)