Internal dispute resolution procedure (IDRP) - complains and disputes

Over the course of a Local Government Pension Scheme (LGPS) member's employment and even after they have left, certain decisions are made that can affect the member’s benefits. The law provides the member with the opportunity to challenge decisions that they disagree with. Within the LGPS we have a formal internal dispute resolution procedure (IDRP) to enable this to happen.

Below you will find the operational guide and example letters together with the members' guide.

Employers' operational guide

This helps employers understand their responsibilities within the formal dispute procedures. The page provides employers with a step by step guide through the IDRP process, including template letters and includes a printable version.

Specimen letters

Members' guide

Members guide on how to raise a complaint or dispute and application form.