Occasions when your pension may be suspended

There are some circumstances when Staffordshire Pension Fund may need to suspend the pension that we have been paying you.

The three main instances are as follows:

When we receive returned correspondence such as a payslip or the InContact magazine

In these circumstances we would suspend payments and write to your bank, asking them to forward correspondence onto you informing you that we do not hold your correct address details.

Once you have confirmed your correct address details in writing or via email, we will open the pension record and pay any arrears due on the next payment date, i.e. the last working day of that month.

When we receive a pension payment returned by the bank

In these cases we would suspend payments and write to you asking you to complete a bank details form.

Once we receive this, we will open up the pension record and pay any arrears due plus the amount that was returned by the bank on the next payment date, i.e. the last working day of that month.

When we do not receive a response to a life certificate

Life certificates are issued to our all our retired members living abroad on an annual basis and occasionally to our retired members in the UK.

In these cases we send a reminder letter if no response has been received within 6 weeks. If we still do not receive a response, then we will suspend pension payments.

If contact is then made by yourself as the retired member, we will open the pension record and pay any arrears due on the next payment date, i.e. the last working day of that month.